FAQs

We believe it is vital that both prospective and existing residents, as well as their loved ones, grasp everything there is to know about Manor Grange Care Home, so whatever your question, we are ready to respond.

We’ve compiled a list of the most frequently asked questions for you to look through. If you have any further questions that aren’t answered here, we’d love to talk to you and invite you to contact us in person or by phone.

Care Questions

Yes, we welcome visitors to take a tour of our home Monday-Sunday, between the hours of 10am and 4pm.

Yes. The Care Inspectorate has registered and inspected Manor Grange Care Home. The organisation ensures that health and social care services are safe, effective and of a high standard, while also encouraging improvements in any areas where they are needed.

It can be difficult to determine whether or not a care facility is the right fit for you or a loved one. If your loved one has just had a fall or has been hospitalised for an extended period of time, it is doubtful that they will be able to return home to their normal lives. If you notice a family member struggling at home and unable to manage day-to-day responsibilities, it may be time to seek further assistance in a secure setting. If you’re not sure what to do next, please contact our team of experts, who will gladly offer help and answer any questions you may have.

Our expert staff provides individualised care for each health condition. We’ve implemented the MTD method of care, which involves multidisciplinary teams working together to assess, plan, and manage care while also anticipating residents’ needs. We collaborate with residents and their families to establish a detailed and personalised care plan with a dedicated nurse or key worker to ensure consistency of treatment. Our well-trained and motivated staff takes pride in the high level of treatment they give.

Our care is versatile and tailored to the needs of each individual. Residents’ care plans are evaluated and amended on a regular basis to ensure that they are always meeting their requirements and expectations. We recognise that people’s health and well-being requirements change over time, therefore our care is tailored to match those needs. We work with each resident, their family, and their loved ones to create a personalised, adaptable care plan.

Residential Care provides a home-like environment, with permanent accommodation and around-the-clock supervision to people who need extra help with personal care. Nursing Care is comparable to Residential Care in that it provides 24-hour care and support, but it also includes additional help from a registered nurse who is accessible to administer medication and medical treatment at all hours of the day and night.

We offer exceptional Residential, Nursing, Respite, and Dementia Care 24 hours a day, seven days a week. We work with residents and their families to develop an individualised care plan that ensures everyone gets the care they deserve. Those with memory loss, those who may require end-of-life care, and those who have additional dependency needs can all be cared for by our well trained and dedicated team.

Care during Covid-19 Questions

Our dedicated team has gone above and beyond to assure that residents and their loved ones are as safe as possible against COVID-19. Some of the measures we have implemented include screen dividers, social distancing, personal protective equipment (PPE), remote visitations, sanitising stations, and secure premises.

All visitors should avoid moving around the care home, remain in their designated visiting area, wear a Fluid Resistant Surgical Mask (FRSM) wherever possible, follow Infection Prevention and Control measures as instructed by care home staff.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

In line with recent Government recommendations effective from 2nd February 2022, care homes in England will no longer have restrictions as to the number of visitors per resident. In addition to this, you will no longer need to book your visit in advance to see your loved one and you can come at a time that suits you. However, we do ask that if your visiting group is of 3 or more people, that you contact us in advance so we can accommodate you comfortably. Adherence to testing prior to visiting will still be required and evidence of a negative LFT result will need to be given before entering the home. Appropriate guidance for using PPE must be followed at all times whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Our top focus is supporting our residents’ wellbeing, and we take great steps to ensure that their health is taken care of properly. In line with recent Government recommendations effective from 2nd February, regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

New residents must pass two negative tests before they can move in. Following the negative results, all new residents will be placed in isolation for 14 days; nevertheless, we will use this time to help them settle in and get to know the home and team.

Facilities Questions

In line with recent Government recommendations effective from 18th December, if the care home does not have an outbreak of COVID-19, then residents will be supported to undertake visits out of the home. It is, however, advised that residents undertake an LFD test before leaving the care home and upon returning, must take an LFD test every other day for up to 14 days. It is also advised that anyone meeting residents outside of the care home should undertake regular LFD testing and receive a negative LFD test on the day of the visit. It is encouraged that everyone they are visiting has had their COVID-19 vaccinations, including the booster vaccination if eligible. When making a visit out of the home, residents are recommended to avoid mixing with a large number of people indoors and there should be no more than two households meeting with the resident.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Various forms of entertainment are always enthusiastically received by residents. On a regular basis, entertainers such as singers from different eras visit our home. Nothing makes us happier than seeing the residents’ happy faces when they gather to watch a performance.

Everyone is encouraged to join in on a range of group activities such as games, quizzes, baking, arts and crafts, and music therapy, to name a few. Our residents also love spending time outside with their friends and family, admiring the beautiful surroundings. Residents can also take part in regular outings to nearby destinations such as cafes, pubs, museums, art galleries and much more.

We offer a fantastic private Hair & Beauty Salon where residents are able to indulge in a variety of hair and beauty services from our experienced hairdresser and beauty therapist, available Monday-Friday.

Residents can eat in one of the few dining areas available, in their rooms or in the piano bar. Residents are also encouraged to invite friends and family to join us for meals, with the recommendation of utilising our private dining room. Our on-site chef creates delicious dishes that satisfy all dietary restrictions and combines new cuisines with old favourites.

We’ve put a lot of care and effort into our amenities for residents, as well as our extensive and varied activity programme, which we encourage everyone to join in on. Residents at Manor Grange have access to large en-suite bedrooms, lovely dining rooms, comfortable living areas, a hair & beauty salon, expansive grounds and much more.

Finance Questions

The signed Care Agreement will result in the immediate cancellation of all charges. Housing costs will be covered for up to ten days following the death, or until the residence has been fully cleaned and all personal possessions have been removed. We understand that this is a trying time for family and friends, and you can rest confident that everyone will be treated with compassion.

Please let us know as soon as possible if you believe you can no longer afford to stay with us due to financial concerns. We want to help you in any way we can, whether that means looking into different financing options or relocating you to a smaller suite inside our home.

When you pay your initial care home fee and relocate to Manor Grange Care Home, you are covered for your accommodation, meals, and any activities you participate in. This covers most medical services, hair and beauty treatments, daily newspapers or magazines, electricals and Wi-Fi use, and any alcoholic beverages consumed.

You may be eligible for funding from the local government or the NHS, depending on the severity of your current situation (Funded Nursing Care or Continuing Health Care). Before seeking any funding sources, whether online or in person via lawyers, we strongly advise you to seek independent financial advice first.

The cost of your stay is unlikely to change if your circumstances and care plan remain the same. If your health declines or care plan changes, the total payment may alter to cater to this.

Rooms & Suites Questions

We want to ensure that residents can communicate with their loved ones whenever they wish. We’ve invested in cutting-edge technology and high-speed Wi-Fi so that residents may speak with loved ones at all hours of the day and night. Residents are also encouraged to invite their friends and family to visit regularly.

Residents are encouraged to bring any personal belongings that may help to make their room seem more like theirs. Residents have decorated their rooms with items such as photographs to lamps and ornaments, whatever makes you feel most comfortable.

Allowing pets into our home is based on whether or not other residents and staff suffer from allergies. Please contact us if you’d like to discuss this further.

Our friendly staff is dedicated to assisting each new resident in acclimating to their new surroundings, and we will take as much time as you need for you to feel at ease.

Our luxury en-suite rooms have been tastefully decorated, with some offering views of the golf course and direct access to the garden. Comfortable seating and a single bed (or our deluxe rooms accommodating for queen sized beds), a television, Wi-Fi, central heating and an en-suite wet room are included in every room. There is also the option for a private phone line in the rooms, and this comes at an extra cost.

All residents have a four week review following admission to find out if they are satisfied and if we can fulfil their needs.

Lead an Enriched Lifestyle

The Manor Grange Care Home was built with the goal of providing an exceptional lifestyle to its residents. Everyone who lives with us, we believe, should be able to make their own decisions and live their life exactly as they want to. Our excellent facilities enable us to provide our residents with a full and active life, and our staff works tirelessly to ensure that each individual has all they need to live happily each and every day. We want our home to emulate a home-like setting from the moment you walk through the door, and so every resident and their family members will be greeted with a warm welcome at all times to feel part of one big family.